Hi PD's

I've been having problems with my broadband connection for the last six weeks - Half the time I couldn't connect to anything, and the rest of the time the connection was so slow it was a joke!

I phoned broadband support at NTL and they replaced my cable modem as it was faulty. Two weeks later and the problem returned, so I phoned broadband support again..... This time they tell me they cannot do anything as the modem isn't registered in my name - Even though they had replaced it themselves only two weeks earlier!

By this time I thought enough is enough, and phoned customer support to cancel my phoneline, broadband and cable TV.... After a bit of a rant, I eventually got through to someone who said she could help - I was still unconvinced as I've had promises like that from NTL before!

Anyway, sure enough, the connection problem was sorted in less than 30 minutes - And because I agreed to stay with NTL, I got a £30 credit off my next bill, a free upgrade to my phone service which means cheaper calls, and half price broadband connection for life!

Now if they'd only sorted the problem when I first complained they could have saved themselves a fortune, but I'm happy, and I guess they are paying to keep a long term customer rather than lose him to the opposition?

Well done Eddy.  :wink:
 
Ian

Quote from: Eddy MatthewsHi PD's

I've been having problems with my broadband connection for the last six weeks - Half the time I couldn't connect to anything, and the rest of the time the connection was so slow it was a joke!

I phoned broadband support at NTL and they replaced my cable modem as it was faulty. Two weeks later and the problem returned, so I phoned broadband support again..... This time they tell me they cannot do anything as the modem isn't registered in my name - Even though they had replaced it themselves only two weeks earlier!

By this time I thought enough is enough, and phoned customer support to cancel my phoneline, broadband and cable TV.... After a bit of a rant, I eventually got through to someone who said she could help - I was still unconvinced as I've had promises like that from NTL before!

Anyway, sure enough, the connection problem was sorted in less than 30 minutes - And because I agreed to stay with NTL, I got a £30 credit off my next bill, a free upgrade to my phone service which means cheaper calls, and half price broadband connection for life!

Now if they'd only sorted the problem when I first complained they could have saved themselves a fortune, but I'm happy, and I guess they are paying to keep a long term customer rather than lose him to the opposition?

A bit of humor. The squeaking Eddy got the Grease.