Customer (dis)service

[Broder Incertus]

Shopping on the web can be rather exciting in surprising ways at times. I ordered some books from Traplet using their web shop a couple of days ago, but my bank was suffering from technical difficulties (of an, of course, unspecified nature) so Traplet couldn't charge my credit card. When I checked my email in the evening there was an email from Traplet with all my credit card details ("Could you please confirm …"). Only one thing to do: get on the phone and cancel the credit card ASAP. Fortunately I succeeded in cancelling it before some not so honest person relieved me of my savings. No books, but a large mess and an apology; shopping on the web can be such fun. I better stick to building paddlers.

Cheers/T

[Eddy Matthews]

How could any company be so stupid??

Emails are easily intercepted, and no-one in their right mind would transmit personal data via email, especially credit card details!

I'd write to Traplet and tell the guys at the top exactly what happened Torbjörn - Their staff obviously need a good kick up the backside!

[Broder Incertus]

How could any company be so stupid??

Rather unbelievable.

Emails are easily intercepted, and no-one in their right mind would transmit personal data via email, especially credit card details!

I'd write to Traplet and tell the guys at the top exactly what happened Torbjörn - Their staff obviously need a good kick up the backside!

I did email Traplet, but I don't think it reached the guys at the top. And I was a wee bit too aggravated to be diplomatic But I did get an apology …