Don't worry Bill - You aren't alone!!

Are you using Microsoft Explorer as your web browser?
If you are, go to the paddleducks website, then at the bottom right of the screen on your web browser you'll see a globe and the word Internet next to it, double click on that - Click on "Trusted Sites", and then click on the box that says "Sites"..... The paddleducks website address should be inserted by default, if it isn't, type in the full address - Then click on "Add".
You may then have to close and restart Internet Explorer for it to read the new settings - I'ts a quirky program at the best of times!
See what happens after doing that.... It sounds difficult, but only only takes a minute or so to do. If you still have problems get back to me and we'll look at different settings.