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Author Topic: Downloads/Subscriptions - possible issue  (Read 2084 times)

Offline rendrag

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Downloads/Subscriptions - possible issue
« on: June 29, 2017, 06:02:10 AM »
Morning Gents,

Just wanted to let you know that it looks like there's an issue with the Downloads system.   I've been keeping the forum software up to date, but there was never an available update for the Downloads system, so i figured it was up to date.  I've been manually fixing weird little bugs in it for a while, and now it seems to have just stopped letting anyone download.  I've added a 'quick fix', which seems to work, but it turns out it's a third party addon, and we're yeeears behind on it.  I've renewed the license, and reached out to the developer to see what we need to do to safely upgrade from the older version.  Hopefully they reply before the weekend, so I can back the system up and then upgrade it on Saturday :)

I'll keep you in the loop!

Cheers,

Damien (Jnr)

Offline derekwarner_decoy

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Re: Downloads/Subscriptions - possible issue
« Reply #1 on: June 29, 2017, 08:17:51 AM »
Morning rendag

Thanks for your note, as a trial I successfully downloaded a file [twice] from our PD's Download system....[path was Downloads...other files basket with a content of 5 files]

It is 'Ventilation_lighting Patient US 646291'.....copy as  attached

Whilst you Logon as Administrator, you may have a conflict with the number of posts requirement [25?] prior to the system allowing a download, as we see this is post No 1 for you

Derek
« Last Edit: June 29, 2017, 08:23:07 AM by derekwarner_decoy »
Derek Warner

Honorary Secretary [Retired]
Illawarra Live Steamers Co-op
Australia
www.ils.org.au

Offline rendrag

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Re: Downloads/Subscriptions - possible issue
« Reply #2 on: July 01, 2017, 07:21:57 AM »
Downloads plugin has been updated to the latest version, hopefully any issues folks were seeing should stop now :D

Please let me know if anyone has any issues with the Downloads system after now :)

Offline Ian Parsons

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Re: Downloads/Subscriptions - possible issue
« Reply #3 on: August 30, 2017, 04:13:48 AM »
Downloads are restricted to 2 per user per day. This seems like an unnecessary restriction with the current speed of transmission, computers, servers and other things that may have caused problems in the past. Can we change this please?

Offline rendrag

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Re: Downloads/Subscriptions - possible issue
« Reply #4 on: August 30, 2017, 06:09:16 AM »
It's not really anything to do with download speeds, etc.  It's more to do with supporting the forum :) 

The plugins for the forum (including the download plugin itself) have a yearly license fee, the server hosting, domain registration etc, all cost money also.  If you're in a hurry to download more than 2 files a day, please consider taking out a subscription to help offset the costs of running the forum :)

Offline Brookesy

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Re: Downloads/Subscriptions - possible issue
« Reply #5 on: November 14, 2017, 08:22:00 AM »
Good morning folks.
I'm just wondering if this has been resolved?
I have paid a subscription but can't download anything so I'm assuming there's still an issue of some sort.

Offline rendrag

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Re: Downloads/Subscriptions - possible issue
« Reply #6 on: November 14, 2017, 09:21:37 AM »
Hey Brookesy,

It should have been resolved when we updated the forum back in June. Can you just try logging out and then back in again, incase your subscription hadn't been picked up correctly?  If it's still not letting you download, let me know, and I'll have a look after work today :)

Cheers,

Damien

Offline Brookesy

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Re: Downloads/Subscriptions - possible issue
« Reply #7 on: November 14, 2017, 09:32:58 AM »
Thanks Damien.

Still no luck with the downloads. I'll check again tonight

Offline andyl

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Re: Downloads/Subscriptions - possible issue
« Reply #8 on: December 30, 2017, 04:51:30 AM »
Hello,

Unable to download. get message "You are not allowed to download a file in this category."

Andy

Offline xtramaths

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Re: Downloads/Subscriptions - possible issue
« Reply #9 on: December 31, 2017, 10:18:13 PM »
Hi Andy, sorry to make my first post a moan, but I cannot download either. Have tried logging in and out several times, no go, same message as above, 'you are not .....
 :(

Offline rendrag

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Re: Downloads/Subscriptions - possible issue
« Reply #10 on: January 01, 2018, 03:35:38 PM »
What are you trying to download when you get this error?

Offline xtramaths

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Re: Downloads/Subscriptions - possible issue
« Reply #11 on: January 07, 2018, 11:24:44 PM »
Sorry for the delay in replying, but I thought the response would appear in 'my message'
I have tried downloading Malcolm Beaks MB22 instructions, and a 'hobbies' magazine, and a couple of magazine articles, also one or two of the plan postings. Same message each time.
Regards,

Offline derekwarner_decoy

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Re: Downloads/Subscriptions - possible issue
« Reply #12 on: January 09, 2018, 11:46:55 AM »
I have just checked & downloaded the Malcolm Beak steam regulator page.............no errors

Just reread your membership conditions & you will see a requirement of a nominal number of postings prior to being able to access the downloads files

Derek
Derek Warner

Honorary Secretary [Retired]
Illawarra Live Steamers Co-op
Australia
www.ils.org.au

Offline GWEGO

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Re: Downloads/Subscriptions - possible issue
« Reply #13 on: January 14, 2018, 09:51:24 AM »
Hi All

I'm completely new to this (forums, I mean!) but like Andy, all my attempts to download stuff have so far failed.  I can't seem to find the membership condition referred to by Derek - so could someone please explain just what it is that I need to do in order to get access to the download files.  Many thanks.

Glenn

Offline DamienG

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Re: Downloads/Subscriptions - possible issue
« Reply #14 on: January 16, 2018, 06:24:04 PM »
It's under Donations/Subscriptions in main menu to the top left of the forum page Glenn.

 

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